Support
A question, a bug, an idea? Write to us.
We usually reply within 2 working days.
Frequently asked questions
How do I set up the pause before an app?
Streaks uses an automation in Apple’s Shortcuts app:
- Open Shortcuts › Automation › +.
- Choose App, then pick the app (for example Instagram).
- Select “Is Opened” and “Run Immediately”.
- Add the Streaks action “Pause Before App” and type the app’s name.
Repeat for each app you want to pause before.
How does Morning Focus know when I woke up?
Streaks reads your sleep in Apple Health to find the time you woke up. If there is no sleep data, it uses the usual wake-up time you set in the app.
How do I restore Premium on a new iPhone?
Go to Profile › Unlock Premium › Restore purchase. Use the same Apple Account you used to buy Premium. There is nothing to pay again.
How do I sync between my devices?
Streaks syncs through iCloud. Sign in with the same Apple Account on each device and make sure iCloud is turned on for Streaks in Settings › Apple Account › iCloud.
How do I connect Apple Health?
Go to Profile › Syncing › Apple Health, then allow the data you want to share (sleep, workouts). Streaks only reads this data.
How do I export my data?
Go to Profile › Export and choose CSV or PDF. Then pick where to save or send the file.
How do I add the widgets and the Live Activity?
Widgets: touch and hold an empty area of the Home Screen, tap Edit › Add Widget, search for Streaks, then choose Streaks, Rituals, Greetings or Heatmaps. For the Lock Screen, touch and hold it, then tap Customize.
Live Activity: start the timer. It appears on the Lock Screen and in the Dynamic Island. If it does not, check that Live Activities are on in Settings › Streaks.
How do I request a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com, signed in with the Apple Account used for the purchase.
How do I delete all my data?
Delete the app from your iPhone (and Apple Watch). Then, to remove the iCloud copy, go to Settings › Apple Account › iCloud › Manage Storage › Streaks and delete the data. We hold no copy of your data.
Still stuck? Write to contact@challengers.agency.